Global SIP - Quotation Tool
Global SIP is a B2B digital pricing tool where users can enter customer requirements and create a final quotation while maintaining the statuses and revisions of quotes online
Problem
Transforming an extremely intricate MS Excel Quotation Tool into a Digital Product
Impact
Revamping increased customer task completion by 40.12%
Role
UX & UI Designer
Led the design process, created prototypes, and presented them to the team. I facilitated communication, problem-solving, and coordinated Jira stories to align design tasks with project goals.
Tools
Sketch
Marvel
Jira
Team
2 UX/UI Designer
9 Developers
Duration
17 weeks
8
Design sprints
23
User stories
200+
Screens delivered
40%
Faster task completion
Problem Area
The existing tool involved numerous intricate formulas and lacked a user-friendly interface, leading to inefficiencies and a steep learning curve for both new and experienced users. This hindered the tool's scalability and accessibility, making it difficult for users to navigate and extract the data they needed efficiently.​
MS Excel Quotation Tool into a Digital Product
Image: Old Excel sheet product
Goals
The primary goal was to simplify the user experience, streamline the process, and design a digital interface that would be more intuitive, scalable, and better aligned with business needs.
Users
Creator
Vodafone clients creating quotation and requesting for the services from Vodafone
Approver
Vodafone Internal Employee approving or declining the quotes
Challenges faced
Complex Product
Understanding and navigating the intricacies of an extensive MS Excel product, filled with complex formulas and data dependencies.
My Approach
Conducted in-depth product analysis to create a simplified, user-friendly architecture for a seamless digital interface.
Resistance from owners
Product owners were hesitant about transitioning to a digital solution, preferring the familiar Excel environment.
My Approach
I built trust through regular communication and feedback-driven prototypes, demonstrating the value and ease of the new design, which secured team buy-in.
Agile Collaboration
Managing a fast-paced Agile environment while coordinating with a large team to keep the project on track.
My Approach
Prioritized sprint planning and regular check-ins to ensure alignment and maintain project momentum.
Result
1
Digital transformation made requesting a quote and approving it 40.12% faster
GSIP is now Vodafone’s top global tool for quotations, widely used across the organization.
The designs were scalable and crafted to support business growth and future possibilities.
Learnings
Deep Product Familiarization
Understanding complex products, like a data-heavy Excel tool, is essential to identify limitations and inform impactful design improvements. This experience reinforced the importance of immersing oneself in a product’s details to craft effective, user-centered solutions.
Designing for Growth
Creating scalable designs with future expansion in mind is key for long-term product relevance, allowing the solution to grow alongside the business and adapt to changing needs.
Power of Collaboration
A supportive team and Agile framework enable efficient execution of complex, large-scale projects by fostering collaboration and iterative progress.
Building Stakeholder Trust
Trust is vital for fostering collaboration and ensuring the success of a project. Establishing open communication, demonstrating transparency, and consistently delivering on promises create a solid foundation for lasting relationships and facilitate smoother decision-making processes.
What happened next?
After four months of work and successful delivery of the quotation tool for both user groups, the GSIP project transitioned to a new team on UC Hub, while I moved on to work on The Cloud Numbers.
